《酒店英语口译》主要涵盏酒店服务场所的员工服务基本程序，包括酒店接待基本知识、客户预订、迎宾服务、入住登记服务、总台服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程。《酒店英语口译》主要涵盖酒店服务场所的员工服务基本程序，包括酒店接待基本知识、客房预订、礼宾服务、入住登记服务、总台服务、客房服务、餐厅服务、洒水服务、退房服务等基本知识和工作流程。通过《酒店英语口译》的学习，熟练掌握酒店的专业用语、酒店住宿和餐饮服务的流程，能够运用所学专业词汇和句型结构较为顺利地完成涉外酒店的英语交际。
《酒店英语口译》是按照旅游服务与管理的基本工艺流程与环节，循序渐进，深入浅出，通俗易懂，使学生容易理解与操作；《酒店英语口译》注重学生记忆、动耳听、动口说和动手写的应用能力的培养，以及专业英语应用场景中使用英语的策略的能力的培养，理解酒店涉外工作中的专业英语的基本概念，了解酒店业*前沿的知识。
《酒店英语口译》主要涵盖酒店服务场所的员工服务基本程序'包括酒店接待基本知识、客房预订、礼宾服务、入住登记服务、总台服务、客房服务、餐厅服务、酒水服务、退房服务等基本知识和工作流程。
通过本书的学习，熟练掌握酒店的专业用语、酒店住宿和餐饮服务的流程，能够运用所学专业词汇和句型结构较为顺利地完成涉外酒店的英语交际。
本书是按照旅游服务与管理的基本工艺流程与环节'循序渐进，深入浅出，通俗易懂，使学生容易理解与操作；本书注重学生用脑记、用耳听、开口说和动手写的应用能力的培养，以及专业英语应用场景中使用英语的策略的能力的培养，理解酒店涉外工作中的专业英语的基本概念，了解酒店业最前沿的知识。
本书共分八章，每章节包含视译（Sight Interpreting）、影子模仿（Shadow Repeating）、现场口译（Live Interpreting）等三个训练环节，环环相扣，循序渐进，口译能力得到往复训练，并螺旋上升。围绕每个环节，配有词汇收录、专业知识和口译技巧指导，使专业知识与语言转换技能相辅相成。各环节训练材料均在书中配有文字脚本和录音，可供读者反复模仿、矫正与参考之用。录音带或CD由英语母语朗读专家灌制，语音纯正，音色优美。
本书得到了上海交通大学出版社陈勤老师及其同事的鼎力相助，在此一并致谢。
期待《酒店英语口译》这本书能成为广大读者的好朋友、好助手。在今后的实践中，作者一定会对本书进一步完善与充实，精益求精，让它为专业化导游口译事业发挥其真正的作用。书中错讹在所难免，还望读者批评指正。
Chapter 1 Room Reservation
Section 1．Shadow Repeating
Situation 1：Job Description for Reservation Agent
Situation 2：Group Reservation
Section 2．Sight Interpreting
Situation 1：An FIT Room Reservation
Situation 2：A Walk．in Room Reservation
Section 3．Live I nterpreting
Situation 1：Amending the Room Reservation
Situation 2：Dealing with a Reservation Mix-up
Chapter 2 The Bellman and Concierge Service
Section 1．Shadow Repeating
Situation 1：Meeting the Guest at the Airport
Situation 2：Meeting the Guest at the Railway Station
Section 2．Sight Interpreting
Situation 1：Showing Guests to the Room
Situation 2：Ordering a Taxi，
Section 3．Live Interpreting
Situation 1：Booking Flight Tickets
Situation 2：Booking Acrobatics Tickets
Chapter 3 Check·in Service
Section 1．Shadow Repeating
Situation 1：Check．In Process——FIT Check．in
Situation 2：Checking in for Booked Rooms，
Section 2．Sight Interpreting
Situation 1：Checking in for Walk．in Guests
Situation 2：Checking in for a Group，
Section 3．Livc Interpreting
Situation 1：Checking in for the Handicapped
Situation 2：Dealing with Check．in Disputes
Chapter 4 Services at the Reception Desk
Section 1．Shadow Repeating
Situation 1：Changing the Room
Situation 2：NO．shows
Section 2．Sight Interpreting
Situation 1：Asking for Extension
Situation 2：Leaving a Message for the Guest
Section 3．Live Interpreting
Situation 1：Leaving a Message for Visitors
Situation 2：Taking Messages
Chapter 5 Services in Guest Rooms
Section 1．Shadow Repeating
Situation 1：Housekeeping Operation
Situation 2：Introducing Facilities in Guest Rooms
Section 2．Sight Interpreting
Situation 1：Regular Cleaning Service
Situation 2：Turn．down Service
Section 3．Live Interpreting
Situation 1：Finding a Babysitter
Situation 2：Facilities for the Handicapped
Chapter 6 Restaurant Service
Section 1．Shadow Repeating
Situation l：Introduction to Types of Food Service
Situation 2：Catering for a Three—day Seminar
Section 2．Sight Interpreting
Situation 1：Seating Guests
Situation 2：Taking Chinese Food Orders
Situation 3：Taking a Western Food Orders
Section 3．Live Interpreting
Situation 1：Taking Dessert Orders
Situation 2：Serving Dishes to Individuals
Chapter 7 Beverage Service
Section 1．Shadow Repeating
Situation 1：Beverage Service Guidelines
Situation 2：Lounge／Bar Service
Section 2．Sight Interpreting
Situation 1：Serving Wine to Individuals
Situation 2：Alcoholic Beverages
Section 3．Live Interpreting，
Situation 1：Soft Drinks
Situation 2：Tending at the Bar
Chapter 8 Checking Out
Section 1．Shadow Repeating
Situation 1：Foreign Exchange Service
Situation 2：Exchanging Foreign Currencies
Section 2．Sight Interpreting
Situation 1：Paying in Cash
Situation 2：Paying with Credit Cards
Section 3．Live Interpreting，
Situation 1：Paying with Traveler’s Checks
Situation 2：Explaining the Bill
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