Chapter 1 求职应聘 The Job Interview 1
Section 1 自我介绍，展示才华 Self-Introduction, Show Your Skills 2
1 我的专业技能 My Specialized Skills
2 一些特殊的语言技能 Some Unique Language Skills
Section 2 优势与劣势Advantages and Disadvantages 7
1 优缺点 Strengths and Weaknesses
2 我的专业背景 My Major Background
Section 3 应聘原因 Reasons for Applying for the Job 13
1 为何应聘这份工作 Why This Job
2 为什么是心理学 Why Psychology
Section 4 职业规划 Career Planning 18
1 长期职业目标 Long-Term Career Goals
2 未来的目标 Future Goals
Section 5 薪资待遇 Expected Salary and Benefits 23
1 关于工资范围 About Salary Range
2 公司的福利待遇 The Benefits of the Company
Section 6 面试结束了 After the Interview 28
1 三天内给结果 Know the Decision Within Three Days
2 录用 A Job Offer
Chapter 2 新丁报到，请多关照 The Office Newcomer 33
Section 1 主动结识同事 Introducing Yourself to Coworkers 34
1 我是新员工 Im a New Employee
2 我是您的助理 Im Your Assistant
Section 2 领取办公用品 Getting Office Supplies 39
1 笔和便利贴 Pens and Post-its
2 换台电脑 Change a Computer
Section 3 熟悉工作环境 Getting Familiar with the Work Environment 44
1 参观综合大楼 A Tour of the Complex
2 参观办公室 Visit the Office
Section 4 参加培训 Attending Training Courses 49
1 新员工培训会 The Training Session for Newcomers
2 三场研讨会 Three Workshops
Chapter 3 进入工作状态Working Time 54
Section 1 上司分配任务 Taking on a Task 55
1 写专题报道 Write the Feature Article
2 专题的视角 The Angle of the Feature
Section 2 开展工作 Getting Started 60
1 开始着手项目 Start the Project
2 我的计划 My Plan
Section 3 团队协作力量大 Being a Team Player 65
1 不错的团队合作 Good Team Work
2 团队协作 Team Cooperation
Section 4 汇报工作进度 Reporting Your Progress 70
1 提交周报 Submit the Weekly Reports
2 周报的截止日期 The Deadline of Weekly Reports
Section 5 保证按时完成 Finishing on Time 75
1 能按时完成 Be Able to Finish on Time
2 确保今晚按时完成 Make Sure to Finish on Time Tonight
Chapter 4 日常事务处理Daily Affairs 79
Section 1 日常文件整理Filing Documents 80
1 找文件 Look for Files
2 按日期归档 File Documents Under the Date
Section 2 公司内部邮件往来
Communicating with Coworkers via Email 85
1 发送项目说明邮件 Send an Email About the Instructions of a Project
2 设置邮件主题 Give Every Email a Subject
Section 3 发函联络客户 Contacting Clients Using Business Emails 90
1 给保罗发封邮件 Send an Email to Paul
2 与客户的沟通方式 The Way of Contacting Clients
Section 4 遇到了问题，寻求帮助 Asking for Help 95
1 我真的需要帮助 I Really Need Help
2 你应该找安妮帮忙 You Should Ask Annie for Help
Chapter 5 电话沟通无障碍Telephone Communications 100
Section 1 接听电话，礼貌得体Answering the Phone 101
1 罗杰先生在吗 Is Mr Roger There
2 请维姬接电话 May I Speak to Vicky
Section 2 转接电话 Transferring a Call 106
1 转接电话 Transfer a Call
2 请别挂机 Please Hold
Section 3 应对电话咨询 Responding to Enquiries 111
1 电话咨询工作 A Call to Enquire About the Position
2 电话咨询新电影 A Call to Enquire About the New Movie
Section 4 与客户在电话里沟通
Communicating with Customers over the Phone 116
1 电话确认 A Call to Confirm
2 获得反馈 Obtain Feedback
Section 5 处理客户投诉 Responding to Customers Complaints 121
1 电话机坏了 The Phone Is Broken
2 三明治弄错了 The Wrong Sandwich
Chapter 6 主持会议不怯场Holding a Meeting 127
Section 1 会议的筹备 Preparing for a Meeting 128
1 做PPT Make a PowerPoint
2 明天的会议 Tomorrows Meeting
Section 2 会议开始了Opening a Meeting 134
1 欢迎参加周会 Welcome to This Weeks Meeting
2 会议开始 The Meeting Begins
Section 3 征求别人意见Asking for Suggestions 139
1 新产品演示 New Products Presentation
2 南美市场战略 South America Strategy
Section 4 表达赞同或反对Agreeing and Disagreeing 145
1 完全不认同 Totally Disagree
2 谢谢你的意见 Thanks for Your Comment
Section 5 做好会议总结Drawing a Conclusion 150
1 记录票数 Record the Votes
2 记住会议内容 Remember the Contents of the Conference
Chapter 7 业务达人，谁与争锋 Being the Best
Salesman 155
Section 1 进行市场调研 Conducting a Market Survey 156
1 产品市场调查 A Market Survey on the Products
2 帮忙做市场调研 Help with Some Market Research
Section 2 开展营销活动Starting a Marketing Campaign 161
1 推广新杂志 Promote a New Magazine
2 寻找目标受众 Look for Target Audience
Section 3 争取客户订单Obtaining Purchase Orders 167
1 提交订购单 Submit the Purchase Order
2 新订购单和报价 A New Purchase Order and Price
Section 4 需要出差 Being on a Business Trip 172
1 更新出差手册 Update the Business Trip Manual
2 飞往旧金山参加培训 Fly to San Francisco for Training
Section 5 升职加薪Promotion and Getting a Raise 177
1 谈谈加薪 Talk About the Pay Raise
2 应该加薪 Deserve a Raise
Section 6 迎接年终考核The Annual Evaluation 182
1 考核不出意料 No Surprises for Evaluation
2 年终考核 Annual Review
Chapter 8 成为谈判高手Becoming a Good Negotiator 187
Section 1 介绍自己及公司 Presenting Yourself and Your Company 188
1 洽谈业务 Represent the Business
2 介绍公司 Present the Company
Section 2 向对方介绍产品Introducing Your Products 193
1 介绍冰箱 Introduce Refrigerators
2 介绍产品及服务 Introduce Products and Services
Section 3 讨论合作的可能性Discussing Cooperation Opportunities 198
1 对合作感兴趣 Be Interested in Cooperation
2 保险业务合作 Cooperation of Insurance Business
Section 4 进行价格谈判Negotiating the Price 204
1 谈车的价格 Negotiate the Price of the Car
2 保险报价 The Quote of Insurance
Section 5 协商合约细节Negotiating the Contract 209
1 修改合同细节 Make Some Changes of the Contract
2 23%更合适 23% Is More Realistic
Section 6 协商付款方式Negotiating Payment Terms 214
1 首付款65% Take 65% as a Down Payment
2 每半年付一次款 Pay Every Six Months
Section 7 双方签订合同Signing the Contract 220
1 签合同并履行 Sign the Contract and Fulfill It
2 今天签合同 Sign the Contract Today
Chapter 9 跟同事相处，其乐融融Getting Along with Your Coworkers 225
Section 1 跟同事共进午餐Having Lunch with Your Coworkers 226
1 聊午餐 About Lunch
2 吃午餐闲聊 Eat Their Lunch and Chat
Section 2 虚心向同事学习Learning from Your Coworkers 232
1 公司新标志 A New Logo of the Company
2 帮助同事操作PPT Help a Coworker to Operate the PPT
Section 3 及时解决矛盾与冲突Solving Contradictions and Conflicts 237
1 我今天有点儿沮丧 Im Kind of Frustrated Today
2 请把餐具放到水池 Please Put the Dishes in the Sink
Chapter 10 遇到特殊状况Special Circumstances 250
Section 1 上班迟到了Arriving Late 243
1 别为迟到找借口 No Excuse for Being Late
2 睡过头了 Overslept
Section 2 需要加班Working Overtime 248
1 今晚要加班 Need to Work Overtime Tonight
2 今晚不加班 No Overtime Work Tonight
Section 3 开始休假Taking a Vacation 253
1 计划去休假 Plan to Go on a Vacation
2 批准休假 Approve the Vacation Request
Section 4 进行岗位调动Transferring Jobs 258
1 调往匹兹堡分公司 Move to the Branch in Pittsburgh
2 愿意调职去北京 Willing to Relocate to Beijing
Section 5 请辞Resigning 263
1 递交辞职信 Hand in the Letter of Resignation
2 为了孩子辞职 Resigning for Kids
当前图书最新荐购
