《民航服务人员英语口语》为民航服务英语口语教材，内容包括订票服务、机场设施介绍、办理乘机手续、安全检查、行李托运服务等，涵盖了民航服务的整个流程。可作为高职院校空中乘务专业、航空服务专业及相关专业教材，也可供民航企业空中乘务及航空服务工作人员作培训书使用。
Unit One Family Life
Section A Warm-up
Section B Words & Expression
Section C Dialogues
Section D Practice
Unit Two Campus Life
Section A Warm-up
Section B Words & Expressions
Section C Dialogues
Section D Practice
Unit Three At the Airport
Section A Warm-up
Section B Words & Expressions
Section C Dialogues
Section D Practice
Unit Four In-Flight Service
Section A Warm-up
Section B Words & Expressions
Section C Dialogues
Section D Practice
Unit Five Emergencies and Apologies
Section A Warm-up
Section B Words & Expressions
Section C Dialogues
Section D Practice
Unit Six Landing
Section A Warm-up
Section B Words & Expressions
Section C Dialogues
Section D Practice
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